Trambassadors boost safety and confidence on Melbourne trams

The launch of Trambassadors – a Yarra Trams initiative designed to make late-night travel feel safer and more comfortable for everyone.

Beginning 9 January 2026, teams of three Trambassadors will operate across routes 12, 19, 57, 86, 96 and 109. Their focus is simple: provide a friendly, highly trained presence to deter antisocial behaviour and support passengers who may feel unsafe or need assistance.

The program was co-designed with frontline tram employees and behavioural science experts from The Behavioural Architects. Research conducted during development found that passengers feel 17% safer when visible, approachable staff are present onboard. This insight directly shaped the Trambassadors model, which includes teams of mixed-gender Authorised Officers trained in de-escalation techniques, compassionate engagement, and trauma-informed practices.

Yarra Trams says the initiative underscores its ongoing commitment to a safe and welcoming tram network, particularly at night when confidence can be lower.

Passengers will be able to identify the teams by their distinct green and navy uniforms, as well as a new Trambassador icon appearing in TramTracker and at selected stops.

Trambassadors can assist with wayfinding information, reassurance, or when someone feels uncomfortable or unsafe. Travellers are encouraged to approach them at any time during their journey.

The program commences on 9 January 2026, providing a visible boost in onboard support during Melbourne’s busiest weekend travel periods.

Visit Where to find Trambassadors for service information.